Generative AI and Human Resources: Real-Life Examples for the Workplace
I’m also working with a lot of clients who are using generative AI in their HR processes. Specifically, I’ve seen clients use generative AI (Ex. ChatGPT) to write employee handbook policies for them. I use ChatGPT every day, AND I need to warn you before you go “all in” with AI & HR.
First, let’s look at the generative AI definition. Generative AI is a type of artificial intelligence that scrapes data from publicly available resources and generates content for the user. For instance, I can ask ChatGPT (my preferred Generative AI platform) to write a job description for a manager with some specifics, and the platform will write a hearty job description for me. Using this tool increases productivity and creativity. (Skip to the end for an example.)
However, you need to confirm the integrity of the data sources for your Generative AI platforms. For instance, the free version of ChatGPT isn’t updated nearly as often as the paid version. So you could get something written from old data, such as an HR policy.
Step #1 - Know the data sources and limits of your Generative AI platform.
Experiment with the technology. Here are two ways to start:
Review the offerings of your current technology systems. Ask similar questions with your Generative AI model. Continue to refine your questions until you get the desired answer.
Create 3-5 scenarios where you might want help. Examples include employee handbook questions, new employee onboarding, coaching prompts for supervisors, and analysis of employee feedback.
Learning how to use Generative AI effectively is like riding a bike - once you get it, you will become more confident with every ride.
Step #2 - Experiment with the Generative AI platform as a group.
If you start using Generative AI, then your organization will eventually need to document the guidelines for how the platform will be used in the organization and how employees can use it. This kind of platform helps with communication, creativity, critical thinking/decision making, collaboration and the overall work experience.
It’s important to know how you plan to use Generative AI and when it can create problems. Here are some resources for you to research further:
Managing in the era of gen AI | McKinsey
What HR should know about Colorado’s new AI law (hr-brew.com)
5 Ways to Harness the Creative Power of Generative AI - Business Insider
Step #3 - Create a documented AI governance plan for your organization.
Y’all, AI is here to stay. We can either stick our heads in the sand and be left behind, or we can embrace change and become the pioneer of a new innovation. I’m choosing to be a pioneer.
EXAMPLE:
I typed the following prompt into ChatGPT: create an agenda for a 2-hour virtual session for people learning how to use ChatGPT. Here’s what it provided:
Here’s an agenda for a 2-hour virtual session focused on teaching people how to use ChatGPT effectively:
Title: Introduction to Using ChatGPT
Date: [Insert Date]
Time: [Insert Time]
Duration: 2 hours
Agenda
0. Welcome and Introductions (10 minutes)
Host welcome
Brief overview of session objectives
Participant introductions (if applicable)
1. Understanding ChatGPT (15 minutes)
Introduction to AI and ChatGPT
Overview of how ChatGPT works
Examples of use cases
2. Setting Up and Accessing ChatGPT (10 minutes)
Step-by-step guide to accessing ChatGPT (web interface, apps, etc.)
Account creation and login process
Overview of user interface
3. Basic Commands and Interactions (20 minutes)
How to ask questions effectively
Using prompts to get desired responses
Understanding limitations and how to work around them
4. Advanced Techniques (20 minutes)
Crafting complex prompts
Using ChatGPT for specific tasks (e.g., writing, coding assistance, brainstorming)
Best practices for maintaining context in long conversations
5. Hands-On Practice (25 minutes)
Participants try using ChatGPT with guided exercises
Real-time feedback and troubleshooting
Open floor for participants to experiment with their own questions and tasks
6. Q&A Session (15 minutes)
Open forum for participants to ask any lingering questions
Discussion on potential applications and creative uses
7. Wrap-Up and Resources (5 minutes)
Recap of key points
Sharing additional resources (guides, tutorials, community forums)
Closing remarks and next steps
Post-Session:
Share a summary of the session and additional resources via email or a shared document.
Provide a feedback form for participants to give insights on the session.
This agenda balances instruction, hands-on practice, and interaction, ensuring participants leave with both knowledge and confidence in using ChatGPT.
Pretty cool, huh? After this result, I asked ChatGPT to create a facilitator’s guide for this training. It’s an amazing tool. Still curious about AI? Book a free 30-minute call with me where I can demonstrate the power of AI with you. After a few minutes of introduction, I share my screen and share how I use ChatGPT in my work. When booking a call, enter “AI Learning” in the notes.